Here at Poparu we put passion into our designs to achieve the highest quality products as humanly possible. If for some reason, you are not satisfied with your purchase, you may return it for REFUND or EXCHANGE for a different merchandise within 30 days of receiving your order.
- Merchandise must be returned 30 days of receipt.
- Merchandise must be have original tags ( and stickers if any) attached.
- Merchandise must be unwashed.
However, If Merchandise paid through Store Credit or Coupon codes, note that all merchandise will become final sale or clearance sale and will not be eligible for return or refund. Except for Quality Issues, they do not partake in the Return Policy.
You can return your merchandise for store credit, a different merchandise, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.
Shipping labels for returns will not be provided by us.
To Return or exchange contact us at email@example.com with your order number and full name.
- Include a packing slip or confirmation email from your order and note your new desired size or item. (We cannot guarantee we will have your desired sizes or items in stock for exchange)
- Mail your Item to the return address provided to you via email
- Once we have confirmation that we have received the returned product, we will ship your new size or item without additional cost or we will issue a refund.
Contact us at firstname.lastname@example.org to be issued a refund. A tracking number is required for the item to be sent back, otherwise it will lose the refund service.
Refunds will be processed in 5-10 business days after we have received your returned item.
- The shipping charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- Issues with Quality does not partake in Return Policy
Store credits cannot be redeemed for cash, more so if you have purchased an item using store credits from a previous return, the order will not be eligible for free returns.
Team poparu thanks you for your understanding and continued support.